EXTRAORDINARY COMMUNICATION SKILLS

Communication skills is one of the most important skill you need to develop in yourself which would be helpful to you in every  aspect of life. So here are some points which I would like to share with you for an effective communication.

1. Motive:

For effective communication, you need to understand the MOTIVE /AIM of the other person. You need to understand what he/she wants from you.  

Eg: If you go to a footwear shop and ask for shoes, and the shopkeeper comes up to you after wasting 5 minutes, and says "Take this piece, its comfortable." Your reaction would obviously be "Hello! What are you upto? I am asking for shoes and you are showing me Floaters. Do you understand what i am talking about?"

2. NO arguments:

"Discussions are always better than arguments because an argument is to find who is right and discussion is to find what is right."

Friends, where there is an argument, it means that their communication skills are ZERO. 

In order to develop good communication skills, you need to convert an argument into discussion. Where there is discussion, it means that there is good scope of communication .This can be done by AGREEING to what other person is saying, then you need to change the track.

Eg: You are a salesman and a customer is complaining about your product. Now there are 2 cases to handle this situation.

CASE 1: 
No, this product does not have any fault, you have misused it. (now argument will take place and there is no scope of communication).

CASE 2: 
Ok, there might be some problem in my product, but

(changing the track) i want to know on what basis are you saying this! (now there is scope of good communication).

3. Listen more, speak less.

 "Our problem is that everyone wants to sell his\her point of view".

We often speak much without listening to the entire truth. We can overcome this weakness by listening because

 " The word LISTEN contains the same letters as the word SILENT"

4. Asking questions

For effective conversations, we need to ask Questions. Our problem is that we ASSUME \ JUDGE very fast.

Good communication skills mean that the other person says something, you paused a bit, understand it and then ask a question.

Now asking questions are of 2 types.

(1) CLOSE ended questions: Such questions are also known as conversation breakers. Hmm, OK,fine are examples of this.

Eg: Person 1 : Today I went to a concert

      Person 2 :  hmm

Now there is no scope of communication, YES! you can use such type of questions when you want to end a conversation.

(2) OPEN ended questions: Such type of questions show that you are interested  in talking with the other person.

Eg: Person 1 : Today I went to a concert

      Person 2 : Great! who was the singer? You must have enjoyed.

So here communication can easily occur. Remember 

Communication is a two way process.

5. Good feeling

  I think this is the most important part of the communication.If you think deeply, ultimately the purpose of anyone talking to you is that they need GOOD FEELINGS after talking to you. If you fail to do so, person will no longer like to talk to you.